March 8, 2021
Embedding user feedback within push notifications
At the end of a ride, Uber sends users a notification to rate their trip, rather than waiting for your feedback within the app.
In one tap, they make you come back in the app to pursue the rating flow (add a tip/submit).
A great way to remove friction around user feedback and get a genuine one, just after the ride.
About the app:
With Uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably.